Part I — The Ground Is Moving

Why the operating models most of us inherited fail when the ground will not hold still — and the one that takes their place.

The three chapters in this part make the diagnosis. The first names the forces and the particular kind of disruption they add up to. The second explains why the playbooks we were trained on — linear pipelines, big-bang transformations, planning by prediction — break in exactly these conditions. The third names what replaces them: not a better plan, but a different way of operating, borrowed from the place it was invented — software.